This first thing I do when I get into the office is go through the list of shipments that are going out the next day. I make sure this list is right next to me so that when I receive the delivery times, as they come in for each of the orders, I quickly write them down in the right spot. I know it is so important for our customers to get their delivery time windows so that they can be prepared for their sod shipment. It makes me happy to know that the customers are as prepared as we are.
When I am on the phone with a potential customer I am usually asked many questions. Every once and a while I get asked a question that I do not know the answer. This definitely confirms the fact that I am not perfect. When this happens I make sure to take a moment to do some research and figure out the answer. This enables me to gain more specialized knowledge, allows me to give that customer the answer, and makes me that much better equipped for future customers.